Delivery Policy
Delivery is free on all orders. We will do our utmost to deliver your order within 48 hours from
receipt of your order and your payment, subject to the following.
a. Availability, you will be advised if John Russell Menswear is out of stock and when you may
expect delivery.
b. Conditions beyond our control ie. Weather etc
New Zealand delivery only. Orders can be made from overseas but can only be delivered within New Zealand.
Cancellation, Refund and Return Policy
Cancellation
Orders may be cancelled at any time. If payment has occurred before cancellation then a full refund
will be given. Refunds will be made back to the credit card on which the purchase was made.
Returns
An order can only be returned within 14 days of receipt. Items must be unworn and in original
condition in order to be returned.
Damaged, worn or altered garments will not be exchanged, credited or refunded.
If a fault should appear after a garment has been worn please launder before return.
Shipping costs of returning an item will be at your own expense unless an item is faulty; in this case
please call us to arrange free postage.
If an item is being exchanged for a different garment size then the postage costs of returning the
item will be at your own expense.
To return your order it must be accompanied by a copy of the original order or invoice and sent to:
John Russell Menswear
9 Moore Street
Howick
Auckland 2014
Privacy Policy
All information supplied to John Russell Menswear at the time of purchase will remain confidential
and will not be supplied to any third party.
Credit Card Data Policy
Direct Payment Systems (DPS) will be responsible for all credit card transactions. They will keep all
information confidential and will not supply any third party with this information.