Privacy Policy

Delivery Policy

Delivery is free on all orders. We will do our utmost to deliver your order within 48 hours from

receipt of your order and your payment, subject to the following.

a. Availability, you will be advised if John Russell Menswear is out of stock and when you may

expect delivery.

b. Conditions beyond our control ie. Weather etc

New Zealand delivery only. Orders can be made from overseas but can only be delivered within New Zealand.

Cancellation, Refund and Return Policy


Orders may be cancelled at any time. If payment has occurred before cancellation then a full refund

will be given. Refunds will be made back to the credit card on which the purchase was made.


An order can only be returned within 14 days of receipt. Items must be unworn and in original

condition in order to be returned.

Damaged, worn or altered garments will not be exchanged, credited or refunded.

If a fault should appear after a garment has been worn please launder before return.

Shipping costs of returning an item will be at your own expense unless an item is faulty; in this case

please call us to arrange free postage.

If an item is being exchanged for a different garment size then the postage costs of returning the

item will be at your own expense.

To return your order it must be accompanied by a copy of the original order or invoice and sent to:

John Russell Menswear

9 Moore Street


Auckland 2014

Privacy Policy

All information supplied to John Russell Menswear at the time of purchase will remain confidential

and will not be supplied to any third party.

Credit Card Data Policy

Direct Payment Systems (DPS) will be responsible for all credit card transactions. They will keep all

information confidential and will not supply any third party with this information.